Privacy policy

PRIVACY POLICY

Last Updated: October 23, 2025

“ALI ALMULLA GROUP - SOLE PROPRIETORSHIP L.L.C” ("we", "our", or "us") owns and operates https://durancegcc.com/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Site or our services. By accessing or using the Site, you agree to this Privacy Policy.

Mandated UAE e‑commerce privacy statements

• “All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.”

• “https://durancegcc.com/ will not pass any debit/credit card details to third parties.”

• “https://durancegcc.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://durancegcc.com/ (website) cannot guarantee the security of any information that is disclosed online.”

1. WHO WE ARE (ABOUT DURANCE GCC)

Durance GCC is fully owned and operated by Ali Al Mulla Group, the official and exclusive distributor of Durance (France) in the GCC. All orders, transactions, and communications on this Site are processed under our ownership and management.

2. INFORMATION WE COLLECT

We collect personal data to fulfill orders, provide services, and improve your experience:

  • Contact Information: name, phone number, email, delivery address.

  • Order Information: billing and shipping details, payment confirmations, and transaction history.

  • Account Data: username, login credentials, and account preferences.

  • Shopping Activity: products viewed, cart data, wishlist, and purchase history.

  • Technical Data: IP address, browser type, device information, and usage statistics collected via cookies and similar technologies.

We do not store, sell, rent, or lease credit/debit card details or any personally identifiable information to third parties. We also do not pass payment details to any unauthorised external parties.

3. HOW WE USE YOUR INFORMATION

  • Order Fulfilment & Delivery: process payments, manage orders, and arrange shipping (typical delivery 1–5 business days).

  • Account Management: create and maintain your account, handle returns, loyalty points, or order tracking.

  • Customer Support: respond to inquiries, requests, or complaints.

  • Marketing & Offers (with consent): send updates about new collections, exclusive offers, or promotions.

  • Fraud Prevention & Security: protect your data and our Site against malicious activities.

  • Service Optimisation: analyse traffic and improve UX using cookies/analytics.

4. COOKIES & SIMILAR TECHNOLOGIES

We use cookies and similar technologies to:

  • remember preferences and cart contents;

  • analyse traffic patterns and user behaviour; and

  • serve relevant promotions and product suggestions.

You may disable cookies in your browser settings; some features may not function properly if cookies are disabled.

5. DISCLOSURE OF INFORMATION

We may share personal data only in the following cases:

  • Service Providers: with trusted partners such as Shopify (our e‑commerce platform), payment gateways, and logistics providers—strictly to fulfil your orders and provide the Service.

  • Legal Requirements: to comply with applicable law, lawful requests, or to protect rights, safety, and property.

  • Marketing/Analytics Tools: with third‑party tools (e.g., Meta Ads, Google Ads) for retargeting or analytics—never including your sensitive payment details.

We do not sell or trade personal data to unrelated third parties.

6. PAYMENT INFORMATION & SECURITY

  • Payments are processed through secure third‑party gateways; we do not store full card details.

  • https://durancegcc.com/ will not pass any debit/credit card details to third parties.

  • We employ administrative, technical, and physical safeguards and follow industry‑standard practices to protect information.

  • https://durancegcc.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://durancegcc.com/ (website) cannot guarantee the security of any information that is disclosed online.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

  • request access to your stored data;

  • correct or update your information;

  • request deletion of your data (subject to legal/contractual requirements);

  • withdraw consent for marketing communications; and

  • lodge a complaint with a relevant supervisory authority.

To make a request, contact durance@alialmullagroup.ae.

8. DATA RETENTION

We retain personal data only as long as necessary to provide services, fulfil orders, resolve disputes, and meet legal obligations. Retention periods are determined by the type of data, our legitimate interests, and applicable laws.

9. INTERNATIONAL TRANSFERS

Your data may be processed in other countries where our technology partners (e.g., Shopify) operate. We ensure that such transfers are protected by appropriate safeguards consistent with international data‑protection standards.

10. CHILDREN’S PRIVACY

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data, please contact us for prompt removal.

11. ACCOUNT & RECORDS

  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  • Records: Cardholders should retain copies of transaction records and the Site’s policies and rules available at https://durancegcc.com/.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the latest revision. Material changes will be posted on this page and, where appropriate, notified to you.

13. CONTACT US

For questions or concerns regarding this Privacy Policy or your personal data, contact:

Ali Al Mulla Group
Email: durance@alialmullagroup.ae
Address: Etihad Towers, Abu Dhabi, United Arab Emirates
T.: +971 2 444 4426 | F.: +971 2 444 4439
P.O. Box: 39961, Abu Dhabi, UAE

DuranceGCC.com – Operated Exclusively by Ali Al Mulla Group
Trusted, secure shopping for authentic Durance France products across the GCC.