Frequently Asked Questions (FAQs)

Welcome to the official FAQ page of Durance GCC — exclusively presented and distributed in the Gulf region by Ali Al Mulla Group. We’re here to help you with any questions about your shopping experience, delivery, returns, and more.

1. Where do you ship your products?

We currently ship across the United Arab Emirates (UAE), Saudi Arabia (KSA), Qatar, Bahrain, Kuwait, and Oman.

2. How much does delivery cost?

  • UAE: Free delivery on all orders.

  • KSA: Free delivery on orders above 300 SAR.

  • Qatar: Free delivery on orders above 300 QAR.

  • Bahrain: Free delivery on orders above 31 BHD.

  • Kuwait: Free delivery on orders above 25 KWD.

  • Oman: Free delivery on orders above 32 OMR.

Standard delivery fee applies for orders below the free shipping threshold in each country.

3. How long does delivery take?

Orders are delivered within 1 to 5 working days depending on your location.

4. How can I contact customer support?

You can reach us through the following official channels:
📞 Tel & WhatsApp: +971 54 234 9194
📧 Email: durance@alialmullagroup.ae

Our team is available:
Sunday to Friday, 09:30 AM – 7:00 PM (Gulf Standard Time)
Closed on Saturdays and UAE public holidays.

5. Are your products authentic?

Absolutely. All Durance products are 100% original, crafted in France, and distributed in the GCC exclusively by Ali Al Mulla Group.

6. Can I return or exchange a product?

We accept returns or exchanges on unopened and unused items within 7 days of delivery. Please contact our support team to initiate the process.

7. Do you offer gift wrapping or gifting options?

Yes, selected items can be gift-wrapped. You can request this during checkout or by contacting our support team after placing the order.

8. Where can I learn more about Durance fragrances and products?

Visit our About Us page to explore the heritage, quality, and philosophy behind Durance. You can also follow us on social media for updates and tips.