Contact information

We’re Here to Help – Connect with Durance GCC

At Durance GCC, operated exclusively by Ali Al Mulla Group, we value your trust and are committed to providing exceptional customer support across the GCC region. Whether you have a question about a product, need assistance with an order, or simply want to connect, our team is ready to support you.

📞 Customer Support Contact Details

You can reach us through the following official channels:

🕒 Support Hours

Our customer support team is available:
Sunday to Friday: 10:00 AM – 7:00 PM (Gulf Standard Time, GMT+4)
Closed on Saturdays and public holidays

✉️ Response Time

We strive to respond to all inquiries within 24 hours on working days. During peak seasons or promotions, response times may vary slightly, but rest assured, every message is important to us.

📍 Regional Support

As the exclusive distributor of Durance in the GCC, all inquiries are handled directly by our regional support team based in the UAE, ensuring timely and accurate assistance tailored to your country.

🤝 Customer Satisfaction

Your satisfaction is our top priority. If you have feedback or unresolved concerns, please reach out and we’ll do our best to resolve the matter promptly.

Thank you for choosing Durance GCC — French-crafted elegance, locally delivered with care.